What personal information does Fluency Tutors collect from visitors to our website?
When registering on the Fluency Tutors website, you may be asked to enter your name, email address, mailing address, phone number, or other details.
When does Fluency Tutors collect information?
Fluency Tutors collects information when visitors register, subscribe, fill out a form or enter information on the site.
How does Fluency Tutors use this information?
Fluency Tutors may use the information collected in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
How does Fluency Tutors protect visitor information?
Fluency Tutors does not use vulnerability scanning and/or scanning to PCI standards. An external PCI compliant payment gateway handles all CC transactions. Regular Malware Scanning is used. Personal information is contained behind secured networks and is only accessible by a limited number of persons. These persons have exclusive access rights to such systems where information is maintained and kept confidential.
All sensitive/credit information is encrypted via Secure Socket Layer (SSL) technology. Fluency Tutors implements a variety of security measures to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Does Fluency Tutors use ‘cookies’?
Users can choose to have their computer warn them each time a cookie is being sent, or completely turn off all cookies through browser settings. Since browsers differ it is recommended to go to the browser’s Help Menu to learn the correct way to modify cookies.
What happens if users disable cookies?
If users turn cookies off, some of the features that make the site experience more efficient may not function properly.
Fluency Tutors does transfer Personally Identifiable Information to outside parties for the purposes of employment. Fluency Tutors may also release information when it is appropriate to comply with the law, enforce site policies, or protect Fluency Tutors’ or others’ rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, and at the discretion, Fluency Tutors may include or offer third-party products or services on the website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
How does the site handle “Do Not Track” signals?
We honor “Do Not Track” signals and do not track, plant cookies, or use advertising.
Does the site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
Fluency Tutors collects email addresses to send information, respond to inquiries, and/or other requests or questions.
To be in accordance with CANSPAM, Fluency Tutors agrees to:
- Not use false or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of the business or site headquarters
- Monitor third-party email marketing services for compliance, if one is used
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using a link at the bottom of each email
305-1011 Beach Avenue
Vancouver, British Columbia, Canada
Last Edited: 2018-03-27