Refund and Cancellation Policy

STUDENT
Refund and Cancellation Policy

Fluency Tutors refund and cancellation policy applies to all students for all online courses.

How to cancel your enrollment:
To cancel a course registration, students must email admissions@fluencytutors.com between the hours of 7:00 am to 5:00 pm PST (Pacific Standard Time); Monday to Friday. Students will receive an email to confirm the cancellation.

Refunds for students who choose to withdraw prior to the start date
A student may cancel his/her registration up to 4 days prior to the start date and be eligible for a full refund. Refunds will be processed within 7 days of the email confirmation.

Refunds for students who choose to withdraw from a course on the start date or within the first three (3) days from the course start date
If a student withdraws from his/her course within the first 3 lesson days of the course, a full refund will be provided. Refunds will be processed within 7 days of the email confirmation.

Policy for students who choose to withdraw 3 days after the course start date or later
If a student withdraws from his/her course after the first 3 days after the course start date or later, no refund will be provided.

 Rescheduling or cancellation of courses:
In some instances, courses may be rescheduled or cancelled, usually due to low enrollment. Fluency Tutors reserves the right to reschedule or cancel any online course within 5 days prior to the advertised course start date.

Refunds in the event of a rescheduled or canceled course
In the event of a course being rescheduled by Fluency Tutors, the student will be notified by the Admissions Officer and be given the options of attending the next scheduled course or a full refund which will be provided to the student at the time that he/she is notified about the course rescheduling or cancellation.

Refunds for students who are late or miss lessons
It is extremely important that students respectfully attend all sessions on time. If a student is late for a lesson the teacher will wait up to 10 minutes before the student will be considered absent and thus will not be refunded for the lesson. If a student is unable to attend a lesson, the student must contact the teacher a minimum of 4 hours prior to the lesson or they will not be refunded for that lesson.  All efforts will be made from the time the notice is provided to re-schedule the lesson at an agreed upon date and time. This re-scheduling must not influence or interfere with the start of the next course or module.  If the teacher must cancel a lesson, they must also follow this policy.

Contact: admissions@fluencytutors.com

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