ENGLISH FOR WORK
To use vocabulary around customer service to express complaints, polite ways to complain, to request assistance and use the 1st conditional to make threats. To introduce the use of customer service collocations (e.g. gather information, accept an apology). To introduce the use of common customer service phrasal verbs (e.g. look into, work out). Vocabulary covered: customer service, automated system, double-check, misunderstanding, exchange, short-temper, refund, appreciate, respond promptly, gather information, accept an apology, resolve a problem, request a refund, deal with a complaint, vent one’s frustration, offer compensation, guarantee quality, ensure standards, demand an explanation, make it up to someone, put towards, paraphrase, get back to (someone), take care of (something), straighten (something) out, work out, look into (something).
To use common vocabulary around business telephone conversations including introducing oneself, asking for someone, asking who is calling and taking a message. To practice common telephone idioms (e.g. tied up, stepped out). To practice common phrasal verbs used in telephone conversations (e.g. hold on, hang up). To introduce the construction of is it possible + infinitive (e.g. is it possible to leave a message). Vocabulary covered: put (someone/a call) through, hold on, to be in/out, take a message, step out, tied up, have to run, get in touch, touch base, hang up, call back, pick up, get back to (someone), cut off, switch/turn off, speak up, reach (someone).